DAR.Phoenix.Gov Privacy Statement

Thank you for visiting Phoenix Dial-A-Ride passenger portal and reviewing our privacy statement. The purpose of this statement is to inform you of the types of information we gather when you visit our site, how we may use that information, whether we disclose it to anyone, and who to contact with questions.

Information We Collect

Dial-A-Ride web passenger portal has been developed to provide our customers with ease of booking Dial-A-Ride trips online. If you choose to use the website for booking trips, following information is collected in the database based on your request:

    - First Name

    - Last Name

    - Home Address

    - Booking Details : Date/Time, To/From Location

    - Preferred Phone Number

    - Preferred Email Address

    - Trip Preferences

Some technical information is also collected to improve your visit to the site and make the site more useful for you, as well as to learn about the number of visitors to the site and the types of technology site visitors use.

Google analytics is used as a tool to help us analyze site performance and use. Elements of information gathered can include below:

      - The IP address from which you access our site (an IP address is a number that is automatically assigned to your computer whenever you connect to the Internet)

     - The type of browser used to access our site (such as Chrome or Internet Explorer)

     - The date and time you access our site

     - The pages you visit, and if you linked to Phoenix.gov from another website, the address of that website

      - Information you provide

Use of Cookies

Browser-based "cookies" are simple text files stored on your computer by your Web browser. These files may contain information such as ID's and passwords, personal information or preferences.

Passenger portal uses cookies to store information about signed in user , user's session information and trip request.

Third Party Cookies

Passenger portal uses Google Analytics, which also uses cookies.

Information Disclosure

As a governmental agency, we are governed by public records laws. Any information that we receive through the use of our site is subject to the same provisions as information provided on paper.

If you send us e-mail, we may redirect your message to another governmental agency or person who is in a better position to answer your question or handle your message. In this case, we only share your information if your inquiry relates to that agency, or as otherwise required by law.

Your e-mail and information contained within it could also be released through a formal public records request. However, we do not share personally identifying information collected on this site with any third party without your permission.

At times, we may share statistical analyses or demographics of site users to third parties. This information is not reported or used in any manner that would reveal personally identifying information, and is not released to any outside parties unless we are legally required to do so in connection with law enforcement investigations or other legal proceedings.


The City of Phoenix attempts to maintain accurate and current information related to this web site, however, does not warrant the accuracy or completeness of any material displayed on the web site or any pages directed from this site. In an effort to make improvements, updates will be made to the site periodically.

For More Information

If you have questions about the policies and procedures related to City of Phoenix, please visit www.phoenix.gov . For specific information related to Dial-A-Ride service and web site, please visit this page : City of Phoenix - Dial-a-Ride